FAQS
6555 Sugarloaf Pkwy
Duluth, GA
FAST Shipping Available
We offer support
via email.
E-Mail: Hello@DigitalDollStudio.com
FAQS & IMPORTANT INFO
FOR DIGITAL PRODUCTS ONLY:
Digital products are delivered directly to your inbox upon completion of purchase. If for some reason you do not receive your purchased item within 60 minutes, please email us at Hello@DigitalDollStudio.com and we will send it to you manually.
Due to the nature of their immediate delivery, we do not offer refunds on digital products. If you are having trouble accessing or opening a file, we are happy to assist.
PROCESSING TIME FOR MERCH:
Your order "may" take 7 business days to process and ship. If for some reason, your order takes more than 2 weeks to ship you will automatically be refunded 100% of your shipping costs.
INQUIRIES CONTACT:
You can email us at: Hello@DigitalDollStudio.com *Note: We do not provide customer service or discuss orders through social media platforms.
CANCELED ORDERS:
Once an order has been placed, we cannot cancel it at that very moment. Once we receive your order in our system (and before it goes to the fulfillment center) we can then intercept it and refund your payment. Refunds are administered in the same way it was paid.
SHIPPING RETURNS/EXCHANGES:
Should you receive the wrong size, or a damaged product en route to its destination, please email a photo of the unworn item(s) with the tags still attached. We will contact you to confirm that it is a returnable item and proceed accordingly.
INTERNATIONAL SHIPPING:
Shipping Internationally is subject to custom fees per country. Any fees that are incurred is the responsibility of the buyer. International shipping "may" take 7-21 business days contingent on time or order & location of its destination.
TRACKING:
You will be able to track your product(s) once our fulfillment center finalizes and processes your order. Tracking number(s) & order number will then be emailed to you to keep an eye on. After your order leaves our premises, we are no longer in possession of it, meaning in case something happens to it, that falls on the deliverer or company delivering it to you. Be sure to email us if you have any issues or if you have any questions. We're happy to help!
DIDN’T RECEIVE YOUR ORDER?:
Contact us immediately if your order did not arrive to you or its destination. If your order was not received within a 30-day window, you are eligible for a full refund or exchange for equal or lesser value. Should your item not arrive, and your claim is issued after the 30-day required window to make a claim, that bars us from giving a full refund.
WRONG ADDRESS ENTERED:
Should your item return to us due to an incorrect address entered, please contact us as soon as possible to report that issue so that we can reship whatever item that is undeliverable. Please note, the customer is responsible for the processing fee of reshipping on behalf of the error in inputting the wrong address or information.
REAL TIME ORDER EXPECTANCY:
Contingent on the customers selection of delivery preference ie: standard shipping, express shipping & next day shipping. These are all contingent on the customer and shipping speed of the deliverer. Please bear in mind that we request a 7 business day processing time prior to shipping.
I haven't received my item. What can I do?
Contact us immediately if your order did not arrive to you or its destination. If your order was not received within a 30-day window, you are eligible for a full refund or exchange for equal or lesser value. Should your item not arrive, and your claim is issued after the 30-day required window to make a claim, that bars us from giving a full refund.
I tried to use a PROMO code and it didn't work.
Should you have an issue using a valid promo code, contact us via email so that we can promptly investigate any potential issues
Do you offer refunds for digital products?
Due to the nature of their immediate delivery, we do not offer refunds on digital products. If you are having trouble accessing or opening a file, we are happy to assist.
User Accounts
If you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of Digital Doll Studio and its licensors. The Service is protected by copyright, trademark, and other laws of both the [country/jurisdiction] and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Digital Doll Studio.
Products and Pricing
Digital Doll Studio reserves the right to refuse or cancel orders at any time, including but not limited to orders that contain incorrect prices or product descriptions, orders in which Digital Doll Studio believes the customer has violated applicable laws, and orders that Digital Doll Studio believes are harmful to Digital Doll Studio or its affiliates.
Links to Other Websites
Our digital products may also include resources that we personally use for personal and business. If you make purchases through any of the links in this guide, we may earn a partner or affiliate commission at no extra cost to you. Any trademarks, service marks, product names or named features are assumed to be the property of their respective owners, and are used only for reference.
WHAT INFORMATION DO WE COLLECT?
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
HOW DO WE PROCESS YOUR INFORMATION?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.
HOW DO WE KEEP YOUR INFORMATION SAFE?
We aim to protect your personal information through a system of organizational and technical security measures.
WHAT ARE YOUR PRIVACY RIGHTS?
In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
OUR FULL PRIVACY NOTICE
To read and review our full privacy notice, please tap here: https://digitaldollstudio.com/pages/privacy-notice